Support

If you need help or have any questions, contact us anytime.

• Email: [email protected]
• Support hours: Monday–Friday, 9:00 AM–6:00 PM (PT)
• Response time: We typically respond within 24–48 hours.

Privacy Policy

Last Updated: April 22, 2026

We focus on helping you track your nutritional goals with transparency and security.

1. Information We Collect

• Meal Photos (Scan Feature): If you choose to use meal scanning, the meal photo you submit is processed to identify food items and estimate nutritional values (calories/macros).
• Nutritional Logs: Information you log (such as calories and macros) is used to visualize progress and, if enabled, to generate summaries of your progress.
• Health Data (Apple Health / HealthKit): With your explicit permission, CalSnap can read your steps and physical activity data from Apple Health (HealthKit).
• Usage Data: We collect limited usage information (such as in-app interactions and basic diagnostics) to improve app performance and user experience.

2. AI Data Processing (OpenAI)

To provide our core tracking features, CalSnap AI utilizes OpenAI technology.

• Meal Scanning: When you use the scan feature, your meal photos are securely processed by OpenAI to identify food items and estimate nutritional values (calories/macros).
• Weekly Smart Reports: If enabled, your logged nutritional data may be summarized via OpenAI to provide a clear overview of your weekly progress toward your set goals.

If you do not use AI features, no data is transmitted to OpenAI.

3. How We Use Your Information